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Return Policies

Proofing:

Certain circumstances are beyond Lucky Design & Media's control and we cannot be responsible for: spelling, punctuation or grammatical errors, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the document creation process, errors in user-selected options such as choice of finish, quantity or product type, and damage to the products arising after delivery to the customer. Please preview your designs carefully and correct any mistakes prior to placing your order. Lucky Design & Media does not proof documents created by its customers prior to processing. Proofreading is always the customer's responsibility, regardless of whether or not we created the design. When a customer approves a design, they are approving it as is. LuckyDesign & Media will not make any further changes or check for spelling or grammatical errors!

Printing:

The accuracy of color reproduction is not guaranteed. By placing an order with us you agree to this limitation.

Please allow room for overruns and under runs of up to 10% either way. WE DO NOT GUARANTEE EXACT COUNT. Please choose your desired quantity accordingly.

By placing an order with Lucky Design & Media you acknowledge that you understand the estimated turnaround times. Lucky Design & Media will do everything in its power to correctly produce your job in a timely manner, but cannot guarantee a specific delivery or shipping date.

Cancellation of a Job:

We process jobs as soon as they are received. If you need to cancel an order you have placed, you must call and speak to a Lucky Design & Media employee. If we can catch the job before it goes to print, we will be more than happy to cancel it, but if the job is already plated and scheduled for production, you are responsible for full payment.

For all cancellation inquiries contact Lucky Design & Media:
1-877-995-4746

Disputes:

If you are unhappy with the quality of the printing or cutting, Lucky Design & Media will be happy to discuss a possible reprinting of your job free of charge or a partial printing credit depending on the nature of the problem. Please understand, Lucky Design & Media may request a 5” stack of the printed piece in question for review. Lucky Design & Media will not pay for return shipping of these samples. Without samples of the printed piece in question we are unable to issue credits or refunds.

Claims for defects, damages, or shortages must be made by the client in writing no later than 48 Hours after delivery. If no such claim is made, Lucky Design & Media and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Lucky Design & Media has fully satisfied all terms, conditions and specifications.

For all disputes contact Lucky Design & Media:
1-877-995-4746
info@luckydesignmedia.com

Delivery:

Postage is never refundable.

All delivery dates are estimates. Lucky Design & Media is not responsible for delays caused by the carrier.

Lucky Design & Media will not be responsible for any shipments lost or damaged during shipping. All claims must be made with that shipping company.

Returned shipments to Lucky Design & Media will not be refunded and additional shipping cost will be required prior to reshipping your package.